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IT Management Services

NBT IT professionals have over 30 years experience in the Technology Consulting industry. The executive management have served as Managing Directors / Partners at big five consulting firms.

Our "Deliver Value to the Client" focus enables us to deliver solutions that are holistic in nature and incorporate every aspect of business including people, process, and technology. NBT's team has delivered several enterprise level solutions.

SharePoint 2010 Websites, Intranet and Extranet MS Exchange 2010

MS Lync 2010 VoIP Phone, IM, Video and Web Conferencing, and Collaboration

File Servers and Replication

Disaster Recovery Offsite Server Backup

Comprehensive Information Security design and implementation

Sarbanes Oxley audit and testing

HIPPA audit and testing PCI compliance audit and testing

Vulnerability assessment and penetration testing

Comprehensive IT Management

The vision behind NBT Information Services Outsourcing model is to bring a "slice" of a perfect IS team to smaller organizations. We believe, and have proven, that a comprehensive IS team, normally afforded only by large enterprises, can be made available to organizations in a cost effective manner. We can provide a comprehensive set of services to outsource complete IT Management or we can outsource specific tasks. Out Tasking can include network monitoring and management, server maintenance and any other tailored services.

We take full responsibility for running the IT operations at our client's organization. This includes providing onsite fulltime staff that are dedicated to managing day to day IT operations and are part of the larger team that is dedicated to running different aspects of IT operations. The team includes Webmaster, Programmer Analyst, Business Process Analyst, Senior Network Engineer and a fully staffed helpdesk. This team reports to the Account Manager who also functions as a Chief Information Officer ("CIO"). The CIO reports to Chief Operations Officer ("COO") at our client's organization.

Users have the option to either call the toll free help desk number (770-450-0480) or create a ticket at NBT's help desk portal. The toll free number is answered by a pool of trained receptionists who create helpdesk tickets based on the information collected during the call. The system sends an alert to the help desk team and the onsite staff. The system also automatically sends out an acknowledgement email to the requester. The helpdesk team reaches out to the user who has requested help and understands the problem in detail. If the problem can be resolved remotely, and the user is available, the engineer remotely connects to the computer to resolve the issue. If the problem requires local presence, the ticket is handed to the onsite staff person who then resolves the issue

NBT Cloud - Data Center Services: NBT Cloud computing utilizes the network as a means to connect the user to resources that are based in the cloud. NBT cloud solutions may be accessed via the Internet or a company network, or both. NBT Cloud solutions are designed to work equally well with Windows platforms as well as smartphones and tablets, allowing mobile workers access on-the-go, as in telecommuting, and extending the reach to all business verticals and industries.

NBT has implemented across top Tier 4/5 data centers that geographically disperse locations. This provides our clients with the highly coveted 99.9999% uptime guarantee, the highest of industry standards. Our data centers are monitored 24/7 by our trained engineers to ensure that your systems always run at optimum levels.

Each data center is equipped with state of the art equipment that provides a highly redundant hardware platform consisting of high performance servers and Storage Area Networks (SAN). Our infrastructure sits on top of this fault tolerant environment and provides a highly available and secure computing environment for all of your data.

  • High Availability Strategy

  • Server Consolidation Strategy

  • Systems Integration

  • Systems Installation

  • Asset Management

  • Capacity Planning

  • Infrastructure Health Check

  • Deployment/Rollout

  • Technology Refresh

  • Strategic Procurement

  • Capacity Planning

  • Architecture 7 Design

  • Warranty and Maintenance

  • Core Operational Resources
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Network Infrastructure ‚Äč

Robust voice and data infrastructure is the foundation for building a highly available and secure systems environment. Our team of engineers have designed and built state of the art Local and Wide Area Networks. These networks are designed to handle data as well as a voice, and are optimized for unified messaging and collaborative platforms. Our team is certified in Cisco, SonicWALL, and Microsoft technologies.


Server Virtualization

Server Virtualization provides consolidation of hardware and high availability. Building highly redundant server environments require virtualization. Our certified VMware and Microsoft engineers have years of experience in building high performing virtualized platform using VMware vSphere or Microsoft Hyper-V. This includes designing and building fault tolerant hardware environments that provide a foundation for the virtualization software.


Information Security

Information security means protecting data and information systems from unauthorized access, use, modification, or destruction. The goal of information security is to protect the confidentiality, integrity, and availability of information. We secure the organization at the server, workstation, perimeter, and policy level. We provide following information security services.

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